From internal evaluation to external evaluation of CADA
In order to renew CADA's accreditation for 15 years, the CADA team conducted its internal evaluation between November 2017 and April 2018 .
The assessment took place in 3 stages:
1. Creation of the repository
2. Animation of participatory workshops in which the families participated
3. Drafting of the Quality Improvement Plan (QAP) and the final evaluation report
The PAQ enabled the team and members of management throughout 2018 to initiate a reflection in order to improve the quality of service.
Roles and responsibilities have been divided between the CADA manager and the management, who themselves will have to delegate tasks to their teams as soon as necessary. In addition, the PAQ determines the ideal deadlines by which the team would like to have improved or finalized the actions to be carried out.
To verify that the quality improvement work will be done in accordance with the expectations of each of the participants, the QAP details the human or financial resources to be implemented, as well as the indicators and sources of verification allowing us to assess the quality of the made work.
Regular meetings were held and, therefore, CADA updated its establishment project, improved its welcome booklet, modified its stay contract and its operating regulations, bought a service vehicle and carried out other actions in the public interest. The PAQ was a real service management tool for the center team.
The objective of the PAQ is that all the actions to be carried out are completed or in the process of being finalized at the time of the CADA external evaluation which took place at the beginning of 2019.
In February 2019 , CADA ALOTRA carried out its external evaluation through the firm Cap Méditerranée - Conseil Audit Prospective Méditerranée, a firm approved by ANESM.
The approach proposed by Cap Méditerranée is part of a system of fundamental values and principles which guarantee the quality of the collaboration between the assessor and the establishment. Indeed, the assessment meets a legal obligation but in no case does it constitute a compliance check. This allowed the teams to step back on the framework of interventions and practices. It was a process of both enhancement and optimization.
The identification of avenues for progress was not limited to observations; it was based on an in-depth analysis of the situation, consultation with the team, and the formulation of recommendations on the improvement processes. In this sense, external evaluation was therefore also an advisory process.
Beyond the challenge of renewing approvals and authorizations, the external evaluation was a forward-looking, dynamic and positive approach . ALOTRA took it on to capitalize, perfect, amend, develop its practices. It was also an opportunity to consolidate the dynamic and the climate of cooperation which animates the team around the central place of the users.
Following the two assessments, all of the related writings were communicated to the DRDJSCS des Bouches-du-Rhône.
In 2020, CADA ALOTRA will conduct a compliance inspection of its structure in order to validate the renewal of the approval.